NHS appointment reminders
When complete information still does not produce attendance
A reminder stating the approximate cost of a missed appointment reduced non-attendance from 11.1% to 8.4% in one trial. A second trial found 8.2% non-attendance for a specific-cost message versus 9.9% for a general cost statement.
Read the living analysis →Violet interpretation
The essential appointment facts remained similar, but the concrete consequence may have changed Stake, credibility, memory, or why the receiver believed the number was included.
What it does not prove
The trials establish a local effect of message assignment on attendance. They did not directly establish which psychological mechanism changed.